Given that this measure has been adopted without previous notice, passengers affected will be offered one of the following options:
1. Change of date without penalty but subject to fare differences to reschedule their trip within the ticket’s validity. When reissuing, in the Endorsem*nts/Restrictions box enter: VISAVE
2. Involuntary Refund without penalty for all unused coupons and associated ancillaries.
To be eligible for this exception, passengers must present a document proving citizenship (national identification card or passport).
The exception will be processed via a waiver with the reason “Exception due to documentation”. The exception extends to the escorts of Venezuelan passengers traveling on the same flights and dates.
Travel agents who need to manage the change should contact their LATAM support areas to request the waiver to authorize the change or return.
